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‎06-18-2022 12:02 PM - last edited on ‎06-18-2022 04:15 PM by Retired

HP Recommended
Product: HP ENVY 5055 All-in-One Printer
Operating System: macOS 12.0 Monterey

HP instant ink sent me a cartridge that does not fit. Instead of 65/304, P instant ink sent 63/302 65/304 which is larger. I cannot insert the cartridge in t

2 people had the same question
1 REPLY 1

‎06-19-2022 07:24 AM - edited ‎06-19-2022 07:24 AM

HP Recommended

Hi @happok,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you received incorrect cartridges.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Could you share an image of the cartridges you received, with the cartridge number towards the camera?

 

Let me know. 

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