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HP Envy 5030 Not Enrolled After Factory Reset

HP Recommended
Envy 5030
Microsoft Windows 10 (64-bit)

Hi, I did a factory reset on my Envy 5030 printer as I was unable to connect it to a new wi-fi mesh home network. I was eventually able to connect to by disabling 5ghz wifi.


But now I get an error message saying 'cartridge cannot be used until printer is enrolled in hp instant ink'. I have logged into my account and it says I'm enrolled but that my printer is offline. I removed Web Services through the printers menu and added it again but its showing a different email address which I can't change.


How do I solve this problem? Thank you.

HP Support Agent
HP Support Agent
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 Hi @MC-1_MC-1


Welcome to the HP Support Community. I'd be happy to assist you


Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.


Let's try a power reset on the printer


Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

and also try and set a manual IP and try the steps below.

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 
--->go to wireless ---> wireless 802.11---> select manual ip ---> apply
--->Enter for the first DNS and for the second DNS.  
--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

Let's disable webservices and re-enable it


--->Touch on the wifi icon ((i)) on the printer, and take down the IP address
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
---> click on webservices and remove webservices and re-enable it


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!  

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