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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Rachel43
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HP Envy 5540 printer Ink Cartridge Failure'

HP Recommended
HP Envy 5540
Microsoft Windows 10 (64-bit)

Hi,

 

I am having an issue with the colour cartridge for the HP Envy 5540, it keeps giving the error message  'Ink Cartridge Failure' and asking me to re-install it. I have followed all the troubleshooting suggestions, cleaned the cartridge and downloaded the HP Print and Scan doctor but the error message will not clear. 

 

Rachel43_0-1585749330310.png

 

 

The response from HP on all the troubleshooting is that cannot help until the error message is cleared, so I am stuck as the error will not clear. 

 

Any help would be appreciated.

 

Thanks

 

 

Rachel

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TEJ1602
HP Support Agent
HP Support Agent
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HP Recommended

@Rachel43, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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