HP Envy 5640 - Black cartridge not detecting, even tried with 2 new cartridges

[Sobhan3]

HP Envy 5640 - Black cartridge not detecting, even tried with 2 new cartridges. Followed all steps of cleaning cartridge's censors and rest steps, drivers update. Still problem exists and not able to use Black Ink. Note Color Cartridge is working perfectly without any issues.

[Jay_G24]

Hi @Sobhan3,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a cartridge error.

If you have already performed the steps from the document Ink cartridge errors and the issue persists, it could be a hardware failure.

I've sent you a private message with further instructions to get this issue sorted.

• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping