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DiegoMaxwell
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Message 1 of 2
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HP Envy 5660 stopped printing

I came home today and my mother said she just couldn't print to her HP Envy 5660 any longer. She has an (admittedly cursed) Windows 10 laptop, but we tried removing the printer and adding it again. We tried uninstalling the HP software, rebooting, and installing it again. Nothing worked. Either Windows just kept saying a driver wasn't available or just a generic error whenever anything tries to print.

Any help would be appreciated. Thanks.

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HP Recommended

HP Envy 5660 stopped printing

@DiegoMaxwell 

Hello,

To address this incident, please follow the following procedure:

1. Uninstall printing software:

  1. Unplug the USB cable at the back of the printer, if necessary.
  2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
  3. Type appwiz.cpl, then OK. The Programs and Features window opens.
  4. Click the right mouse button on HP ENVY 5660 series Basic Software, then Uninstall and Yes.
  5. Follow the instructions on the screen to complete the uninstall of the printer.
  6. Restart the computer.

2. Launch the registry editor:

  1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
  2. Type regedit, then OK. The registry editor opens.
  3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)

3. Delete the HP ENVY 5660 series folder in the way:

  • C: \Program Files\HP
  • C:\Program Files (x86)\HP

4. Rename folder 3 in 3_old in the path below (a restart may be required):

  • C:\Windows\System32\spool\drivers\x64.
  • C:\Windows\System32\spool\drivers\W32X86.

NOTE: If the file refuses this action do as follows:

  • On the keyboard, tap the Windows and R keys simultaneously. The Run window opens.
  • Type net stop spooler, then press OK.
  • Rename the file.
  • Type net start spooler, then tap OK.

5. Start a new printer installation with HP ENVY 5660 series Full Software and Drivers.

Cordially, 😎






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