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‎07-15-2020 05:49 PM

HP Recommended
Product: HP Envy Photo 7155
Operating System: Microsoft Windows 10 (64-bit)

My printer is printing streaky pages and I've just learned that my printer is no longer supported by HP. I have cleaned and aligned my print heads multiple times iwth no luck. I'm a part of the HP Ink program and need more ink...but I've not received a notice that any is in the mail yet. I've been searching for a phone number to call and speak with a person but it's impossible to find due to my printer not being supported or the categories I've looked at don't include HP products when searching for help.

 

I'm hoping that someone here can point me in the right direction?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-18-2020 02:50 PM

HP Recommended

@Belva1

 

Thanks for replying. 

 

I have placed the order and expedited the shipment for replacement ink. It should reach you within 3 to 4 business days. 

 

Let me know if you have any other questions. 

 

Have a great day ahead! 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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4 REPLIES 4

‎07-16-2020 02:04 AM

HP Recommended

Hi @Belva1

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎07-18-2020 02:50 PM

HP Recommended

@Belva1

 

Thanks for replying. 

 

I have placed the order and expedited the shipment for replacement ink. It should reach you within 3 to 4 business days. 

 

Let me know if you have any other questions. 

 

Have a great day ahead! 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎07-19-2020 09:06 AM

HP Recommended

Thank you so very much!!!! I really appreciate the quick response and actions you've taken.

 

Belva

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‎07-20-2020 12:53 AM

HP Recommended

That's great! Happy to hear that. If you need further assistance feel free to reach out to us. 

 

Have a great day ahead!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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