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HP Envy Photo 7155-Printing Issues

HP Recommended
Envy Photo 7155
Microsoft Windows XP

I have a brand new HP Envy Photo 7155 and I have yet to get it to print a document. No error messages display. It prints and paper spits out but nothing is printed on the paper. I have done the cartridge cleaning and head alignment with no success. This is a brand new printer and I can't print anything. Sounds like this is a typically problem for HP printers? Maybe I should return and get a new printer??

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HP Recommended

Hi @Krista18

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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