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HP Envy- ink questions

So I just got my printer set up, it will print pink but will not print blue. I have cleaned to cartridge, and have done quality test and it won't print blue at all. Any thoughts?

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HP Envy- ink questions

Hi @Fondaw2019


Welcome to the HP Support Community. 


Appreciate you trying the steps. This looks like an issue with the ink cartridges. I'd suggest you Contact HP in your region regarding the ink replacement.


If the printer is enrolled in Instant Ink, please send us a private message with your Instant Ink account details.


Have a great day! 


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