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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Fondaw2019
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HP Envy- ink questions

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So I just got my printer set up, it will print pink but will not print blue. I have cleaned to cartridge, and have done quality test and it won't print blue at all. Any thoughts?

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asmita6658
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Hi @Fondaw2019

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like an issue with the ink cartridges. I'd suggest you Contact HP in your region regarding the ink replacement.

 

If the printer is enrolled in Instant Ink, please send us a private message with your Instant Ink account details.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Asmita
I am an HP Employee

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