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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Lealo2020
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HP INSTANT INK FREE TRIAL

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I have just enrolled for 50 pages per month, and have the first three months free - I was under the impression that regardless of what plan I enrolled in that I could print 300 pages per month each month during my free trial, however I note that it would now appear that I will be charged for additional prints over my agreed amount once my trial is over? 
I'm very confused. 
Basically what I want to know is regardless of the plan I have taken are all and any prints I make during my 3 month free trial free? 
If not then how does this work?
Have included a snippet of my account

Lealo2020_0-1590790998306.png

 

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TEJ1602
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@Lealo2020, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,557 1,533
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@Lealo2020

 

No, you will not be charged for the extra pages you print until the trial period is over. Upon checking your account I see the extra pages are added but not charged.

 

If you have any concerns we are here to assist you.

 

Like you mentioned, you can print up to 300 pages every month during the trial period.

 

I hope that answers your concern adequately. Let me know! 

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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