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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

I HAVE TWO BRAND NEW INK CARTRIDGES IN MY PRINTER THAT I ALREADY PAID FOR  INSTANT INK  AND MY PRINTER WILL NOT PRINT NOW BECAUSE I CANCELED THE SERVICE. WE HAVE TO PURCHASE BRAND NEW CARTRIDGES TO REPLACE THE BRAND NEW CARTRIDGES ALREADY IN THE PRINTER

1 REPLY 1
HP Recommended

The above is one of the biggest misconceptions regarding the Instant Ink program.  When you sign up for the Instant Ink program you are NOT purchasing ink, you are purchasing a subscription to a set number of pages per month.  The ink is supplied, but remains the property of HP and must be returned if you cancel the program in accordance with the terms of service.  See sections 5.d and 9.c of the terms of service here.  You will need to replace the cartridges with retail cartridges.


Bob Headrick,  HP Expert

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