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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎02-26-2022 06:47 AM - last edited on ‎02-26-2022 09:45 AM by Retired

HP Recommended

I HAVE TWO BRAND NEW INK CARTRIDGES IN MY PRINTER THAT I ALREADY PAID FOR  INSTANT INK  AND MY PRINTER WILL NOT PRINT NOW BECAUSE I CANCELED THE SERVICE. WE HAVE TO PURCHASE BRAND NEW CARTRIDGES TO REPLACE THE BRAND NEW CARTRIDGES ALREADY IN THE PRINTER

1 REPLY 1

‎02-26-2022 03:53 PM

HP Recommended

The above is one of the biggest misconceptions regarding the Instant Ink program.  When you sign up for the Instant Ink program you are NOT purchasing ink, you are purchasing a subscription to a set number of pages per month.  The ink is supplied, but remains the property of HP and must be returned if you cancel the program in accordance with the terms of service.  See sections 5.d and 9.c of the terms of service here.  You will need to replace the cartridges with retail cartridges.


Bob Headrick,  HP Expert

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