HP Instant INK Cartridge problem

[Appie3]

I got a "cartridge problem" error for my black cartridge. I've tried all the troubleshooting steps as shown on the support website for this error. I would like to request a new cartridge as I don't have one on hand. I can't get through to live chat or phone support.

[Kumar0307 · Accepted solution]

@Appie3, Welcome to the HP Support Community! I’m here to help.

I understand the black instant ink cartridge is not working. 

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the error persists, to assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

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Have a great day!