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‎08-16-2020 03:55 AM

HP Recommended
Product: HP Envy Photo 7155 All In One Printer
Operating System: Microsoft Windows 10 (64-bit)

Recently I've noticed streaks when printing forms with black ink but today it has gotten significantly worse and I'm missing ink from entire pages. My print level says it is fine but after numerous cleanings manually and through the HP Smart app I am still having issues. I believe I need an entirely new black ink cartridge since I haven't received any since I've been enrolled in the HP Instant Ink program which I purchased at the same time as the printer almost 2 years ago. Not sure what the process is to get new ink since none of the troubleshooting I have done so far is working. 

1 REPLY 1

‎08-17-2020 06:16 AM

HP Recommended

Hi @georgiewuo,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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