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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
dgbeale
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HP Instant Ink - Cartridge Error

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HP Deskjet 2630
macOS 10.15 Catalina

My printer shows an error with my Colour Cartridge - I have tried all of the HP advice for removing/cleaining etc.

My Instant Ink portal will not allow a replacement until the error no longer appears.

 

How can I get a replacement cartridge?

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TEJ1602
HP Support Agent
HP Support Agent
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@dgbeale, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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