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HP Instant Ink Cartridge Problem

HP Recommended
Example:HP Envy Photo 7134 All-in-One Printer
Microsoft Windows 10 (64-bit)

I have just installed my new HP Instant Ink Black & Colour Cartridges, only to have the following error come up for the colour cartridge:

 

"Remove and reinstall the indicated cartridge, making sure it is correctly installed. If this message continues to appear, replace the indicated cartridge."

 

The cartridge is a HP Instant Ink 64/303 colour cartridge.

 

I have conducted the cartridge cleaning routines as advised by the Virtual Agent, but to no avail. I have had a similar issue with my old HP Envy 4501 printer, and it was resolved with a new cartridge. Is there anything else I can try other than HP sending out a new cartridge?

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HP Support Agent
HP Support Agent
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HP Recommended

@Boonie7474, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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