HP Instant Ink Cartridge Won't Work

[steve_hall1]

My printer has been working fine for a few years then suddenly it came up with an error saying the installed cartridge isn't compatible.

I changed the cartridge for a brand new one that HP have sent to me as part of my instant ink subscription but it won't recognise the cartridge.

Just keeps giving me the error - "Remove and reinstall the indicated ink cartridge making sure it is correctly installed"

Anybody got any ideas for how I can solve this issue?

Thanks

[Kumar0307]

@steve_hall1, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the Instant Ink cartridge. Install one ink cartridge and check for the error to identify the defective one.

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the issue persists, to assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

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Have a great day!