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BWA1
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Message 1 of 2
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HP Recommended

HP Instant Ink Cartridge

HP Envy 5642
Microsoft Windows 10 (64-bit)

My business partner who shares office/printer with me just canceled instant ink subscription. There is still Ink in the cartridges, however, it says "Cartridge cannot be used until printer is enrolled in HP Instant ink." These are cartridges that we have already purchased from them, but to my understanding, we are not allowed to use the rest of the ink because we canceled our subscription. How do we continue to use the cartridges we have already purchased. 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

HP Instant Ink Cartridge

@BWA1, Welcome to HP Support Community!

 

HP Instant Ink cartridges do not work after the end of your current billing period, and you are required to return them to HP. To continue printing after your billing cycle ends, make sure you have standard replacement ink cartridges ready to use in your printer.

 

Refer to the document HP Instant Ink - Cancelling Your HP Instant Ink Service for more details.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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