HP Instant Ink Cartridges

[ckirmis419]

Hello,

My Grandma was previously apart of the Instant Ink Subscription and she cancelled her subscription because she was receiving more cartridges than she needed, and therefore, the subscription was unnecessary. However, she is now unable to use her surplus of Instant Ink cartridges (which again, while she no longer has the subscription, she did pay for them) - she is receiving the following error message: "cartridge cannot be used until printer is enrolled in HP instant ink".

It is foolish and wasteful that she cannot use these cartridges. Please advise how we can ensure these do not go to waste/she does not need to buy new cartridges.

Best,

Christina Kirmis (on behalf of Gen Kirmis, printer owner)

[Irfan_06]

Hi @ckirmis419,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer after cancelling the instant ink service.

When you cancel the service:

• You can continue printing with Instant Ink supplies until the end of your current billing cycle.
• At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.
• Your final monthly charge comes at the end of the billing cycle.
• The Paper Add-on service ends with your Instant Ink service.

Note: HP Instant Ink is based on the pages you print, not cartridges or shipments you receive. 

Kindly refer to the step "Cancel your account" from this link to cancel your account.

If you are not able to print even after replacing HP genuine ink cartridges, please stop Web Services on the printer.

HP Instant Ink > How to > Instant Ink > Manage Account > Turning Off Web Services

Optional - be sure Web Services is "off":

After you switch off Web Services, wait a minute and then switch off the printer.

Wait until the printer is completely shut down > wait a minute or two.

Switch on the printer.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day.

Irwin6

HP Support