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AInderbitzin
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HP Instant Ink Connection issue, even with Internet connection working

HP Envy Photo 6234
Microsoft Windows 10 (64-bit)

We have tried resetting the internet connection several times and also tried the auto response options listed in the troubleshooting pages.

 

The Printer shows up on the network and has an active connection, I can see the IP address I can send files to the printer but it wont print until I press a button on the printer asking me to connect to Instant Ink (which I have an active account for).

 

Whenever I attempt to connect  I get an error message on the LCD screen saying that "The Printer could not connect to Web Services.  The Server might be busy or temporarily unavailable. Try again later."  When  Iogin to the printer from a web browser I can access the printer settings and it says that it is connected to Web Services.

 

This has been going on for more than a week so I know its not simply a server issue. I suspect that its a firmware issue but as far as I can tell everything is up to date on the Printer (I've checked for updates already).

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HP Support Agent
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Message 2 of 4
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HP Instant Ink Connection issue, even with Internet connection working

@AInderbitzin Welcome to HP Community!

I recommend you click here to turn off the web service when done successfully, go ahead and click here to turn on the web services, and check if it works,

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

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AInderbitzin
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HP Instant Ink Connection issue, even with Internet connection working

Hi there,

 

Thank you for responding and apologies for the delay in response.  I have already tried that and it has not worked.

 

Since my initial message I have also tried to connect the printer via USB and attempted to print with the wireless on and off, the results are the same.

 

I would appear to be a firmware issue from limited point of view.

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HP Support Agent
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HP Instant Ink Connection issue, even with Internet connection working

@AInderbitzin Connection issues should ideally be sorted once the web services is turned off and back on as per the instructions listed, if that doesn't work, I could check the connection details of your account once you respond to my private message, also, if you feel this is an issue with the firmware, I suggest you upgrade the same: click here for details.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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