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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Solved!

HP Instant Ink - Cyan color is out but printer does not say replace cartridge

HP Recommended
OfficeJet 5200 All in One Printer
Microsoft Windows 10 (32-bit)

Hi. I have HP ink cartridges installed in my hp instant ink printer and the cyan color is out of ink but the other colors are fine (it has all 3 colors in one cartridge). I am unsure if I can replace the color cartridge even though the printer does not say to replace. It is useless to print color without all colors printing.

 

Thank you!

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HP Support Agent
HP Support Agent
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HP Recommended

Hi @joeyg112

Welcome to the HP Support Community. I'd be happy to assist you.

 

Is the printer enrolled in Instant ink?

Are you using Instant Ink cartridges in the printer sent by HP?

 

You may check the level of ink on the printer screen.

On the printer control panel, touch the Ink icon  to display the current estimated ink levels.

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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