• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎08-07-2022 06:53 AM - edited ‎08-07-2022 06:54 AM

HP Recommended
Product: HP ENVY 4527 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

HP Print and Scan Doctor v5.6.6 indicates that the colour ink is Low, but when I log in to my instant ink account, the 'Ink Cartridge Status' indicates "You’re good on ink. No need to replace".

 

The last tri-colour cartridge I received from HP was way back in October 2021, which is the unit installed in the printer, which is connected to Wi-Fi and powered on, albeit in standby mode. The HP Envy 4520 has been used in this way for the last 5 years with no problems at all.

 

As such, how does one have a replacement tri-colour cartridge sent out?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-07-2022 03:50 PM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen. 

 

Alternately, you can click on the Virtual Assistant.  When the assistant opens type "Where is my ink?" (w/o the quotes).  The system will ask a few questions and then schedule your shipment.

UK II 2.png

 

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎08-07-2022 03:50 PM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen. 

 

Alternately, you can click on the Virtual Assistant.  When the assistant opens type "Where is my ink?" (w/o the quotes).  The system will ask a few questions and then schedule your shipment.

UK II 2.png

 

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
Was this reply helpful? Yes No

‎08-10-2022 01:49 AM - edited ‎08-10-2022 01:49 AM

HP Recommended

Using Virtual Assistant was the answer - a new tri-colour cartridge is on its way.

 

Thank you.

Was this reply helpful? Yes No

‎08-10-2022 05:19 AM

HP Recommended

I am glad I could help.

 

Be sure to return to the HP Forum in the future if you have other issues with HP products.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
my testing
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.