• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎01-04-2021 11:45 AM

HP Recommended
Product: HP OfficeJet Pro 9025
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

After numerous issues I had with my HP Envy 7640 not being able to connect to Web services anymore (Was using Instant ink for a few months already) , the solution proposed by the HP agent after numerous of calls was to buy a new printer, arguing I would get a 6 months Instant Ink Free (the "value" of those 6 months would compensate the buying of a new printer).

 

Capture1.JPGCapture2.JPGCapture3.JPG

 

I just came back home and initialized my new Office Jet Pro 9025 but as I was afraid, the 6 months Instank Ink didn't show up in my account (I already had and still has the 2 months compensation I got months ago from the support to compensate other problems linked to the delivery of the ink on my previous printer)

 

Can Someone from HP please grant me those promised 6 months ?

Many thanks !

 
 
Category:
3 REPLIES 3

‎01-05-2021 02:32 AM

HP Recommended

Hi @Delecole,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No

‎01-07-2021 01:22 AM

HP Recommended

was finally granted after a lot of discussion … what a lost of time ;-(

Thanks for your support anyway !

Was this reply helpful? Yes No

‎01-08-2021 07:52 AM

HP Recommended

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.