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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Delecole
Level 2
12 6 0 3
Message 1 of 4
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HP Instant Ink : NO 6 months free trial as promised for my new HP OfficeJet Pro 9025

HP Recommended
HP OfficeJet Pro 9025
Microsoft Windows 10 (64-bit)

Hi there,

After numerous issues I had with my HP Envy 7640 not being able to connect to Web services anymore (Was using Instant ink for a few months already) , the solution proposed by the HP agent after numerous of calls was to buy a new printer, arguing I would get a 6 months Instant Ink Free (the "value" of those 6 months would compensate the buying of a new printer).

 

Capture1.JPGCapture2.JPGCapture3.JPG

 

I just came back home and initialized my new Office Jet Pro 9025 but as I was afraid, the 6 months Instank Ink didn't show up in my account (I already had and still has the 2 months compensation I got months ago from the support to compensate other problems linked to the delivery of the ink on my previous printer)

 

Can Someone from HP please grant me those promised 6 months ?

Many thanks !

 
 
3 REPLIES 3
Jay_G24
HP Support Agent
HP Support Agent
15,091 15,052 1,218 1,377
Message 2 of 4
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Hi @Delecole,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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Delecole
Author
Level 2
12 6 0 3
Message 3 of 4
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was finally granted after a lot of discussion … what a lost of time ;-(

Thanks for your support anyway !

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Jay_G24
HP Support Agent
HP Support Agent
15,091 15,052 1,218 1,377
Message 4 of 4
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That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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