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MW111
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Message 1 of 2
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HP Recommended

HP Instant Ink - No Ink sent

HP Envy 5540
macOS 10.14 Mojave

I signed up to HP Instant Ink in July 2016 as it sounded like an ideal way to manage my printing and ink needs. Since then I have received ink only 3 times, despite regularly exceeding the 100-page printing limit and being charged the increased fee for higher printing. When no ink arrives, I then have to buy HP ink from the store so I am able to print again. 

 

I have attempted several times to get this issue resolved and despite assurances nothing has improved. When speaking to your online help desk they refuse to address the issue and constantly tell me that I have purchased ink cartridges independently so it is my fault that they can not tell when my ink is low, despite them being A) official HP cartridges and B) the only reason I have had to buy them is because the ink has run out and the new ink I am supposed to receive never arrives. They then tell me that they can not refund my subscription, despite not having received the product I am paying for because there is ink in my printer. The ink that I have had to buy separately because none was sent.

 

I have paid monthly for over 3 years for what has become a very expensive product I have barely received and your help desk appears unable to help or to understand that 3 sets of ink cartridges in over 3 years is not enough. 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

HP Instant Ink - No Ink sent

Hi @MW111

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation