HP Instant Ink Problem

[mike25011]

Hi, I've had good experiences with Instant Ink until now.  Both cartridges (color and black) are at around 30%.  The black ink cartridge stopped printing, acting like the ink is dry or spent.  I have gone through all the hoops to troubleshoot it, but it will not provide ink.  Meanwhile, HP thinks that it is still at 30% (or so) and so does not send me a new black cartridge.  I am stuck in limbo.  What can I do?

Thanks You for any help!

[Betty0610 · Accepted solution]

@mike25011

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[mike25011]

I'd like to thank HP for reaching out and sending a new black cartridge!

I had forgotten to say in my original post that I print something every week whether I need to print something or not (I have a weekly reminder set up) to make sure the cartridges stay "happy."

That usually works well.

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day and stay safe!:)