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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
mike25011
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Solved!

HP Instant Ink Problem

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HP 2600 Series Printer
Microsoft Windows 8.1 (64-bit)

Hi, I've had good experiences with Instant Ink until now.  Both cartridges (color and black) are at around 30%.  The black ink cartridge stopped printing, acting like the ink is dry or spent.  I have gone through all the hoops to troubleshoot it, but it will not provide ink.  Meanwhile, HP thinks that it is still at 30% (or so) and so does not send me a new black cartridge.  I am stuck in limbo.  What can I do?

Thanks You for any help!

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Betty0610
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@mike25011

 

Welcome to HP Support Community! 

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

  

I have sent you a private message, reply to the message with your details. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

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Betty0610
HP Support Agent
HP Support Agent
17,706 17,688 982 846
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@mike25011

 

Welcome to HP Support Community! 

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

  

I have sent you a private message, reply to the message with your details. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

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mike25011
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I'd like to thank HP for reaching out and sending a new black cartridge!

I had forgotten to say in my original post that I print something every week whether I need to print something or not (I have a weekly reminder set up) to make sure the cartridges stay "happy."

That usually works well.

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Betty0610
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17,706 17,688 982 846
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I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day and stay safe!:)


I am an HP Employee

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