HP Instant Ink Service -- I'm gonna grumble !

[Weathers]

I have had the instant ink service for around a year.  Have not had to have too many refills.  The problem is that I was using up my stored  NON SERVICE color ink cartridges and now am needing the color one.  I have gone on the website to try to TALK to a LIVE person about getting one sent to me.  The virtual assistant is very CLUELESS about what I want and every time that it sends me to the HP Help Center, those links do not work.  I am ready to cancel this membership as I have paid in way more for the actual ink that I have used in the time that I have been subscribed.  There is NO PHONE NUMBER listed anywhere to get me to someone that I can talk to, nor do I see an email address to use.  Any suggestions?

[Dragon-Fur · Accepted solution]

@Weathers 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who include phone numbers or email addresses in public posts.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

Instant Ink is a Print-by-Page subscription that includes ink at no extra charge to the service plan.

The service - how it works, what it requires, and possible benefits, are explained at the Instant Ink Website and in your Terms of Service Contract.

The contract includes options to contact Instant Ink support.

Things that are Instant Ink

Note: 

If you have not opened the site for a while, know that the website has been updated..

Clear your browser cache for both hpconnected and instantink

Instant Ink Support Website

HP Instant Ink Support - Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Click on FAQ

For example, Read Check to see if your HP printer works with Instant Ink

READ the all-important Terms of Service Contract > Scroll to the bottom of the Instant Ink website  – in the tiny print area, look for and click on the link for instantink.hpconnected.com/terms

Need Help?

Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.

The Terms of Service contract provides contact information, usually in the very first section.

Examples of the Terms of Service Contract

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

=======================================================================

What else?

If you are subscribed to Instant Ink service and need Ink,

Start here!

TKB article contributed by HP JessikaV

Open and Read   HP+ Plans: Ink and Toner

Article includes an explanation of the service.

Need more ink?  How to Order >>  Read Section: Timelines for cartridges delivery

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[Weathers]

Thanks for the reply, but what I'm really asking for is  TRUE customer service, which should be easy to obtain for ANY customer.  They easily take my subscription money so why can't they make the flow of communication when one has a question or problem easy?  I go online and am passed from a "virtual assistant" who does not understand what I want, that sends me to links that do not work.

[Dragon-Fur]

@Weathers 

Interesting - I would think calling the support contact phone number would have worked.

OK - the alternative is to wait for one of our Community agents to find and respond here.

I will forward a request.

Request for Review

• I have submitted a request that our Community moderators review your question / concern.

Worth Noting

• Our Community is not an HP business group.
• We are not HP Technical Support, nor are we HP Sales, Service, or Warranty.

• Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP Support.
• The time frame (how long it takes) for a response is not controlled by the Community.
• If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

Important

• Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.

• Please do not post any personal or case information here - we cannot make use of the data. 
• Posting personal information at a public site increases your risk from rats and scammers.
•  

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[Weathers]

I was unable to find a support telephone number to call.  If it was in a link that the virtual assistant was directing me to... then as I said... the links were not working, and would only take me to an error message.  Thanks for the help with this.

[Dragon-Fur]

@Weathers 

 I don't have an Instant Ink subscription.  My access to anything related is pretty limited.

I cannot post the contact number - we are forbidden to do so because so many times posted numbers are scams - Community policy says we must be circumspect and depend on HP documentation for contact information.

If you can open this document, the information is provided...

 Instant Ink - Terms of Service - USA

NOTE

At this writing:

We are experiencing severe website / support site link issues right now.

HP is aware of the problems and is working to restore service.

As mentioned, I have forwarded a request to the moderator team for an assist.

That's what I can do from this side.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"