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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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HP ENVY 5660 e-All-in-One Printer
macOS 12.0 Monterey

Does the subscription to hp instant ink work if I am connected to a public network, like the wifi that universities/colleges provide?

1 REPLY 1
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Hi @vvc232,

 

Welcome to the HP Support Community

 

I understand need information regarding your Instant Ink Account. Not to worry I will help you to get a resolution to resolve the issue.

 

Instant ink will work if you have connected to your University network. However, the printer should be able to communicate with the Instant Ink server. 

 

You may check with the Local IT to make sure they haven't blocked HP's Instant Ink server on their firewall. If it is blocked the printer will not be able to communicate.

 

HP does not recommend connecting the printer to a Hotspot or a public network. it may or may not work. You may have intermittent connectivity issues.

 

The printer should be connected to the Internet for Instant Ink servers to communicate with the printer. Using the Hotspot connection would not provide a stable connection.

 

For more info on Instant Ink, refer to this document. Click here to visit the homepage of Instant Ink

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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