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‎05-26-2024 04:36 AM - last edited on ‎06-15-2024 06:43 AM by Retired

HP Recommended

I installed a new printer and used the code that was associate with it to get my 3 months free; however, I noticed I was not getting any ink sent and I was having to purchase the ink.  When I went into my HP account I don't see any active plans on there at all, but I KNOW I used the code and got the three months so I am not sure what happened.  I know you have to add the code within 7 days, which I did, and I don't want to lose the promo of 3 months.  Can someone help me please?  I have yet to actually use my promo then since it seems it did not apply to my account.

1 REPLY 1

‎05-28-2024 10:11 AM

HP Recommended

Hi @Rmcdonald1982,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are looking for help with enrolling in Instant Ink with a free trial.

 

Kindly refer to the steps "Get an Instant Ink trial" on this link and let me know if that resolves the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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