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‎09-04-2022 12:05 PM - last edited on ‎09-04-2022 02:20 PM by Retired

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer

Hi! I've had this printer for awhile and never had problems with replacing ink cartridges. Last year I enrolled in HP Instant Ink & was recently sent new cartridges for the first time through the service. I installed the new ones as directed. The printer gave me a "missing or failed printhead error". I tried the virtual assistant and it thinks I am not enrolled in HP Instant Ink. Clearly, Instant Ink is a bust. How do I get the printer to recognize the printhead?

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1 REPLY 1

‎09-05-2022 06:18 AM

HP Recommended

Hi @BKMAMA

 

Welcome to the HP Support Community 

 

I'd like to help! 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Have a great day! 

NIRVANA_95
I am an HP Employee
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