10-05-2019 12:16 PM
Hello! I am receiving an error message for my tri-color ink cartridge. It's an Instant Ink cartridge that I installed about a month or so ago. I was working fine until today. It isn't empty. I've tried cleaning the cartridge as directed. I've tried reseting the printer as directed. I think the cartridge is defective. The warranty date is 06/23/2020. How can I get a replacement cartridge?
Solved! Go to Solution.
10-07-2019 12:47 PM
@fnoschese, Welcome to the HP Support Community!
Let us try these steps to resolve this issue:
Update the printer firmware
Click here to download and install the latest firmware from your MAC.
Click here to know different methods of updating printer firmware.
Clean the electrical contacts
Perform steps 2 and 3 mentioned in this document.
If the issue persists, I would need additional information as it is an Instant Ink cartridge
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Let me know how this goes.
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