HP Instant Ink cartridges quit working

[KarenBo]

HP Instant Ink Cartridges quit working after a couple of weeks. Error message says ink cartridges not communicating with

printer. I have pulled out and put back in both cartridges numerous times and nothing is working. I need two new cartridges

ASAP. How long will it take to get them? Karen Bohanna 11-21-23

[Gaya1239]

Hi @KarenBo ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Troubleshooting the issue with your HP Instant Ink cartridges.

Check Internet Connection: Ensure that your printer is connected to the internet. The communication between your printer and HP's servers is crucial for the Instant Ink service to work.

Restart the Printer: Turn off your printer, wait for about 10 seconds, and then turn it back on. Sometimes, a simple restart can resolve communication issues.

Update Printer Firmware: Make sure that your printer has the latest firmware installed. You can usually find firmware update options in your printer's settings menu.

Check Cartridge Installation: Double-check that the cartridges are correctly installed. Remove them, and then reinsert them firmly into their respective slots.

Clean Cartridge Contacts: Turn off the printer and unplug it. Gently clean the contacts on the cartridges and in the printer with a lint-free cloth. This can help ensure a good connection.

I hope this helps. 

Take care and have a good day.

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