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‎11-21-2022 08:27 AM - last edited on ‎11-21-2022 11:37 AM by Retired

HP Recommended

When I try to enroll in HP Instant Ink I get a message 1/2 way through the process that says

"There is a problem finalyzing your subscription.

Category:
1 REPLY 1

‎11-24-2022 09:41 AM

HP Recommended

@MAGGIE1231

 

Welcome to the HP support community.

 

I understand that you are unable to enroll in HP instant ink, I am glad to assist you.

 

This message usually indicates a problem with HP Web Services. Follow these steps to fix the problem.

  • Check to make sure web services are enabled. Follow the steps in Cannot connect to Web Services for help with web services.
  • NOTE: If you have an HP+ printer, Web Services are automatically enabled during printer setup. Go to 123.hp.com to download the HP Smart app, and then set up your printer. To remove Web Services, perform a printer reset to restore factory default settings.
  • Finish setting up and enrolling the printer:
  • If the Instant Ink Submit Order window is still open, click Enroll.
  • If the window is not open, use the HP Smart app to set up the printer. See HP printer setup (HP Smart app) for more help.
  • If the printer is already set up but not enrolled, go to HP Instant Ink and click Sign Up Now.

Refer to the HP support document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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