12-16-2019 10:35 AM
I registered my printer for instant ink and my current cartridges are not empty, however the quality is not good. I am getting lines through printed graphics. I have gone through the level 3 cleaning process and it has not improved. How do I get a replacement cartridge without waiting for a replacement cartridge which will not be for a long time.
Solved! Go to Solution.
12-18-2019 01:31 PM
@RayFic Welcome to HP Community!
I suggest you follow the below steps to resolve the issue:
Follow these steps to print a Print Quality Diagnostic report.
Load U.S. letter or A4 size, unused, plain white paper into the input tray.
On the printer control panel, swipe the display to the left, and then touch Setup.
The Setup menu displays.
Touch Reports, and then touch Print Quality Report.
A Print Quality Diagnostic page prints.
Example of a Print Quality Diagnostic report without defects
Example of a Print Quality Diagnostic report with defects
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & skip to Step 10: Examine the color blocks for defects - onward
(By the end of this article all the issues should be resolved)
If you've done this and yet the issue persists, respond to my private message for further assistance,
Click here for details on how the private message works, and I'll do what I can to get you a replacement cartridge, depending on your account info.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
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