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‎01-08-2021 03:13 AM

HP Recommended
Product: Envy 6423
Operating System: macOS 10.15 Catalina

I purchased a new HP Envy just after Christmas (27th Dec) and according to the documentation, it was supposed to come with 7 months free instant ink.

 

I set up using the HP App, and signed up to HP Instank Ink, but at no point was I given an offer code or told how to claim the free months. The document simply states it will be added once my account is set up.

 

however I have no free months showing on my account, and it simply states I’ll be charged monthly for my ink.

 

thanks. 

1 REPLY 1

‎01-11-2021 07:41 AM

HP Recommended

Hi @pbuk99,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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