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‎06-15-2020 10:30 AM

HP Recommended
Product: HP Envy 4500

Hi- I ordered instant ink cartridges and installed them last night. When I put them in my printer, I get a “ink cartridge must be replaced” message and cannot do anything else. Anyone know how to fix this? The cartridges are larger than then the ones I buy from the store. I tried resetting printer, restored to defaults, cleaned, etc.... nothing works. TIA! 

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‎06-16-2020 06:14 AM

HP Recommended

Hi @Dawnr1

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand you are not able to print due to this error.

 

Which ink cartridge is indicated as defective?

 

Make sure you have tried the steps mentioned in this document to resolve this issue.

 

If the error persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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