Create an account on the HP Community to personalize your profile and ask a question
04-19-2022 12:07 PM
I bought the printer from someone, she forgot she had an InstantInk account and I cannot print because I don't have any log in information. How can I cancel or reconfigure the InstantInk account?
04-27-2022 02:47 PM
The issues may be more complicated. If there is an outstanding balance owed on the account it will likely need to be brought up-to-date. Also, if the printer currently has Instant Ink cartridges installed they will need to be replaced with retail cartridges to enable printing. I would suggest finding the serial number on the printer and then contacting HP Instant Ink support. Go to the HP Instant Ink site, the phone number will be listed in the lower center of the opening screen.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.