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Message 1 of 2
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HP Instant Ink status: Cannot Print . Printing Locked.

HP Recommended
HP ENVY 4520
macOS 10.15 Catalina

My printer has stopped printing.

I am getting an error: HP Instant Ink status: Cannot Print. go to hpinstantink.com for more information.

Printer is connected to the internet and everything seems to be order

No info on the web site , neither in my account. My credit card is being charged monthly by HP ink service  and we do not exceed the page limit (we hardly print at all). Kids need it for home school - and now the printer is locked 

 

Appreciate any help in order to resolve this

 

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@ronifc, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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