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‎10-14-2020 11:07 AM

HP Recommended
Product: Envy5030
Operating System: macOS 10.15 Catalina

Hi I have just installed the black ink cartridge from my first instant ink package from HP and it’s telling me that it is not a genuine product? On my account it is also telling me that my Printer’s warranty has expired and it ran from 2018-2019 - we only bought the printer during lockdown earlier this year (March 2020)

1 REPLY 1

‎10-14-2020 01:36 PM

HP Recommended

@Chelleb73, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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