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momtodbl
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HP Instant Ink

HP OfficeJet Pro 8710 all in one
Microsoft Windows 10 (64-bit)

I have seen the message to replace the Yellow cartridge but all I was doing was printing text and was in the office working anyway so I waited till this morning - Saturday - to replace.  Bad idea because chat and phone support aren't available on weekends and nights anymore.  Lucky me!  The cartridge that was sent by instant ink is not working.  I have taken it out and reinstalled it several times and have done all the troubleshooting suggested everywhere (cleaned the contacts, reset printer, updated firmware).  So, with that cartridge in, it won't print at all.  Good thing I didn't put the starter cartridge in the mail yet.  I put the starter cartridge back in and the printer will print although I have to tell it that it's OK to print with the black cartridge only.  That means I can't print remotely - just a slight (?) inconvience, yea I bought a wireless printer so I didn't have to be in the office to print.  Does anyone have any new suggestions on things to try.  What should have been a simple 5 min max chore has kept me involved for at least 90 minutes.  Thanks HP.

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HP Support Agent
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HP Instant Ink

Hi @momtodbl

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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