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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP OfficeJet Pro 8710 All-in-One Printer
Microsoft Windows 11

I purchased instant ink on 5/18/2023 only to find my printer was to old, so I immediately cancelled it. Then I was told my printer was enrolled anyway, and I was unable to use it at all until the end of the billing cycle. I've purchased retail ink and installed it into the printer. I am STILL UNABLE to use my printer. What can I do?

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HP Recommended

Hi @debbiedem,

 

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

  

I suggest that you follow the steps listed below to remove and set up web services:
1. Open the embedded web server (EWS):
a. Find out the IP address or hostname of the printer by pressing the Information button (i) to print an Information page.
NOTE: The printer must be on a network and must have an IP address.
b. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123.
2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.
3. Click Remove Web Services.
4. Click Yes to remove Web Services from your printer. 


You may also refer to this document to turn off web services: https://support.hp.com/in-en/document/c04808536 

 

I hope this helps.

Have a nice day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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