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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
09-22-2020 11:26 AM
Product: HP Officejet Pro 6978
Operating System: Microsoft Windows 10 (32-bit)
I was given an HP OfficeJet Pro 6978 printer. The black ink cartridge has run out of ink and now the Instant Ink thing won't let me print anything until I order more ink from them. The person who gave me the printer used the instant ink service. I looked t up and have decided I cannot afford the monthly fee for Instant Ink. Therefore; I would like to by pass this feature. I have questions: Would my bypassing this service have any effect on the person who gave me the printer? Could they get the service for a new printer when they get one? How exactly do I bypass this service? I do not have any of the information for his account with instant service. Please Help!!
1 REPLY 1
09-22-2020 02:18 PM
@jasmoe, Welcome to HP Support Community!
Yes, you can bypass the service and it won't affect the other person. When the other person gets a new printer, they can always enroll again 🙂
When you choose to bypass the service, you'll have to buy new HP ink cartridges as the Instant Ink cartridges won't work once the printer is reset.
The only option left is to perform a full reset and re-initialize the printer.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Hope this helps!
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