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‎04-04-2022 12:45 PM

HP Recommended
Product: HP ENVY 5030 All-in-One Printer
Operating System: Microsoft Windows 11

Hi,

I have been having trouble for a couple of months with signing into my Hp instant ink account on the browser and HP smart app.

When signing in, I get the message " Something unexpected happened. We're sorry, but something went wrong. Sign out of this account now and try signing in again later."

I need to get into my account and cancel my instant ink subscription as I do not use it anymore, and I am finding this quite frustrating. 

 

Thanks. 

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4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-05-2022 06:00 AM

HP Recommended

Hi @TKH2002 ,

 

Welcome to the HP Support Community

 

I'd like to help!

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

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1 REPLY 1

‎04-05-2022 06:00 AM

HP Recommended

Hi @TKH2002 ,

 

Welcome to the HP Support Community

 

I'd like to help!

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

Was this reply helpful? Yes No
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