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TomFello
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Message 1 of 2
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HP Instant ink no longer sending new cartridges.

A couple months ago our black ink ran out and there was also a problem with the cartridge where the ink level was sometimes not shown. When the ink ran out I did what I always did which is remove the empty cartridge ready for a new one put no replacement cartridge was sent. Some time later I revived an email saying that because of the faulty cartridge a replacement wasn't sent and that I had to replace the cartridge myself for any future ones to be sent. After spending my own money on one I then revived an email telling me that I wont be getting any more cartridges because apparently the new HP cartridge "cant" have its ink levels checked and they cant send any new ones as they wont know when it has ran out. To be honest I'm not very happy with the service I've been waiting for months for a black to be sent and when I replace it with my own money I find out that hasn't fixed the problem. Will a new black be sent to fix this issue or am I now forced to by my own black ink?

Please let know asap. Thanks.

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HP Support Agent
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Message 2 of 2
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HP Recommended

HP Instant ink no longer sending new cartridges.

Hi @TomFello

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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