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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎05-18-2020 12:17 PM

HP Recommended
Product: HP OfficeJet 6950 All-in-One

Been given a HP OfficeJet 6950 All-in-One which was working until my daughter replaced the cartridge.   No its states cannot be used until printer is enrolled in the hp instant ink.  I have done this '(free option) but it will not print the Enter your printer claim code below for the printer.  So I am a little stuck

 

Help is needed fast due to covid and school work.

 

Thanks in advance

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-19-2020 04:07 AM

HP Recommended

Hi @batfink100

Welcome to the HP Support Community. I'd be happy to assist you.

 

Is the printer enrolled in Instant Ink or are you trying to enroll it now?

Are you using Instant Ink cartridges or the regular ink cartridges in the printer?

 

Kindly refer to this document to know how to enroll the printer in Instant Ink.

 

If the printer is not printing the claim code, you can still get the printer claim code by pressing the HP ePrint icon on the control panel display and selecting Set Up or Yes to enable Web Services. Your printer attempts to print a page. If Web Services are already enabled on your printer, you see a Web Services Summary screen after pressing the HP ePrint icon. If enabled, press Print or Print Info to print the Printer Info Page. Even though you cannot print the page, the action of enabling Web Services or pressing Print or Print Info activates your claim code. Find your HP ePrint email address on the control panel display. Press the ePrint icon again if the Web Services Summary screen goes away. The first part of the HP ePrint address preceding "@hpeprint.com" is your claim code. For example, if your HP ePrint email is "abc@hpeprint.com", then "abc" is your claim code.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎05-19-2020 04:07 AM

HP Recommended

Hi @batfink100

Welcome to the HP Support Community. I'd be happy to assist you.

 

Is the printer enrolled in Instant Ink or are you trying to enroll it now?

Are you using Instant Ink cartridges or the regular ink cartridges in the printer?

 

Kindly refer to this document to know how to enroll the printer in Instant Ink.

 

If the printer is not printing the claim code, you can still get the printer claim code by pressing the HP ePrint icon on the control panel display and selecting Set Up or Yes to enable Web Services. Your printer attempts to print a page. If Web Services are already enabled on your printer, you see a Web Services Summary screen after pressing the HP ePrint icon. If enabled, press Print or Print Info to print the Printer Info Page. Even though you cannot print the page, the action of enabling Web Services or pressing Print or Print Info activates your claim code. Find your HP ePrint email address on the control panel display. Press the ePrint icon again if the Web Services Summary screen goes away. The first part of the HP ePrint address preceding "@hpeprint.com" is your claim code. For example, if your HP ePrint email is "abc@hpeprint.com", then "abc" is your claim code.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎05-20-2020 10:07 AM

HP Recommended

Hello,

 

Thanks for the information that worked a treat.

 

BW

 

Batfink100

Was this reply helpful? Yes No

‎05-20-2020 12:37 PM

HP Recommended

@batfink100

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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