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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎10-19-2022 05:04 PM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

When I login into my HP Instant Ink account nothing appears on the dashboard where it has how many pages you have left in your billing cycle. When I go to the billing section the screen is blank or won't display the information.  I did have this information a couple of days ago when I was having trouble with my black ink cartridge. Currently on the dashboard the information under Status shows "This is an older printer and we can't provide status information here." I purchased the printer in 2019. The first time I logged in I did see what plan I was on, now the screen is blank or won't appear.

1 REPLY 1

‎10-31-2022 02:16 AM

HP Recommended

Hi @LAM16,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

Thank you for posting your query. I will be glad to help you.

 

In order to validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Keep me posted and have a great day ahead!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Rainbow23 - HP Support.
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