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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
ebdixon
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HP InstantInk Customer Service

HP Recommended
HP 3830 All-in-One Printer
Microsoft Windows 10 (64-bit)

I purchased a HP OfficeJet 3830 All-in-One Printer and chose Instantink  for the supply course. I have been unable to contact Instantink or 'anyone' in customer service to understand why no one has responded to my request.

1) Acct suspended due to change in payment method (new credit card) despite new card was registered; have been unable to print since suspension (Nov);
2) Color cartridge received has never dispensed ink; no response to inquiry;
3) After numerous chats with 'Vitual Chat' and attempts to contact someone, I cancelled the Instantink account; have still not received a response nor has anyone attempted to contact me; and

Still unable to use my printer.
This is my first HP printer however due to the lack of Customer Service Support this will be my last purchase of any HP product.

Question: Is there anyone who can tell me what my next action should be (other than purchasing a new printer) to get my printer up and running after these experiences?

 

I am disappointed an extremely frustrated!

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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HP Recommended

Hi @ebdixon,

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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