07-13-2019 06:36 AM
Please can someone help me set up my printer so that I can access the web services in order to use HP instant ink. I have tried the trouble shooting pages and tried everything but I always get a message which states 'server problem'. Ive tried accessing and enabling web services through the IP web address page and this still says error.
My printer is all set up and is connected to Wifi so I do not know what the problem is.
07-15-2019 02:20 PM
Hey there! @ShannonS23,
Is your printer connected to the internet all the time?
Have you registered for instant ink services?
Try updating the printer firmware to the latest version and check if it helps.
Update the printer firmware using this link. Click Here
“Your Instant Ink account page has data on past deliveries and estimated shipments. It also helps you understand what state your cartridges are in based on HP’s data. Any issues will be shown with steps to fix. Please check your account page to see the latest cartridge information by signing into your account at “instantink.com
HP Instant Ink monitors your ink cartridge levels so replacement ink cartridges can be sent to you when you need them. When your printer is not connected to the Internet for an extended period of time, monitoring is interrupted, and one of the following error messages might display on your computer or printer:
Connect Printer to Update HP Instant Ink Status
If the printer is not connected to HP Connected you will be unable to print soon
Cannot print - Press OK to connect printer to update status
Press OK to connect printer so replacement cartridge can be ordered
Press OK to connect printer to update status
Refer this article to further troubleshoot Connect Printer to Update Status error message. Click Here
Restart the printer: Restarting the printer can clear possible error conditions.
Restart the router: Restarting your router can clear any connection issues. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.
Refer this article to further troubleshoot web services issue with the printer. Click Here
Also, if you still have issues. Please share out few details in a private message, so I can check your account details and help you with the issue.
Printer Model Name
Instant ink Email Address
Instant Ink Account Number
Hope to hear from you soon!
Take Care! 🙂
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