07-27-2019 09:12 AM - edited 07-27-2019 09:14 AM
I have had this printer for just shy of 2 years old. It has been working fine up until the past few months. I have to run the Clean print heads almost every time I get ready to print due to streaking. In the past it has fixed the issue. But now it will not clean up the print quality at all. I have replaced ALL the ink cartridges with new Instant Ink cartridges even though only the yellow was needing to be replaced. Still no good quality print, Still streaking. I cant even try alignment of the print heads because the alignment page wont print correctly. Total pages printed are only 5695 so I wouldn't expect this printer to fail so quickly. Print head status says its good.
Any one have any tip to fix this issue other than go an buy a new printer as I have to have a print to conduct the work that i do.
Thanks for any advise to try
Solved! Go to Solution.
07-29-2019 02:03 PM
Does the issue persist when you make a copy from the printer?
Have you tried checking with regular ink cartridges? Does the issue persist?
Try the steps recommended below.
Print a Print Quality Diagnostic Page, and then evaluate the results.
Load plain white paper in the input tray.
From the printer control panel, open the Setup menu.
Open the Reports or Tools menu.
Touch Print Quality Report.
A Print Quality Diagnostic Page prints.
Refer this article to know more information about print quality issues with the printer. Click Here
If the issue still persists after trying out the steps. Please share us few details through a private message, So I check the records and ship you the replacement ink cartridges.
Instant ink account number-
Instant ink email address-
Hope this answers your query!
Have a great day ahead! 🙂
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I am an HP Employee
07-29-2019 02:13 PM
So I have done every single thing you mentioned multiple times I have done the 3 level Cleaning multiple times. I tried doing an Alignment but due to the printer unable to print correctly the Alignment page is all messed up and the scanner cant read it and errors.
So here is the bottom line I threw the printer in the Trash! Sorry to say but it is absolutely useless to me if it wont print correctly. I have to have printer that works. So I fixed the problem by buying a new printer. Hopefully this one will last longer than 18 months which is about how old the printer was i just trashed.
07-29-2019 02:53 PM - edited 07-29-2019 02:54 PM