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carrieann0616
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HP OfficeJet 4650 color ink cartridge showing half full but will not print colors

HP OfficeJet 4650 All-In-One Printer
Microsoft Windows 10 (64-bit)

I have a HP OfficeJet 4650 All-In-One Printer and the color ink cartridge is showing that it is still half full. It is printing in black but not printing in color. I have cleaned it several times already and I have taken it out and put it back in. It is still not printing the colors. I am not sure if it is actually out of color ink or if there is color ink in the cartridge but there is something wrong with the cartridge.  I having been using the Instant Ink Program for many years and have never had this issue before. It will not signal that I need a new color ink cartridge since it is still showing that it is still half full. Is there something else I can do to get this cartridge to print and if not, how do I go about getting a new one from Instant Ink?

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HP Support Agent
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HP OfficeJet 4650 color ink cartridge showing half full but will not print colors

@carrieann0616, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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