cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
jkl2021
Level 1
3 2 1 0
Message 1 of 5
455
Flag Post

Solved!

HP OfficeJet Pro 9015 won't allow dismiss of "Instant Ink" message from screen after f

HP Recommended

Post moved from: https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-OfficeJet-Pro-9015-won-t... -- by moderator. 

 

I have the same problem. What was the solution?

1 ACCEPTED SOLUTION

Accepted Solutions
jkl2021
Author
Level 1
3 2 1 0
Message 5 of 5
Flag Post
HP Recommended

I sent Kumar some account information. They referred me to Instant Ink support at https://www.hp.com/support/instantinkcontact. I  went through a live chat session which attempted some basic troubleshooting. What eventually solved the problem was:

 

 * install the new instant ink cartridges

* open the door to the ink compartment. The message will change to something about ink cartridges do not need replacement. This message will not be dismissable and the ink cartridges won't move.

* close the door

* the message will change back to the previous message but this time it will be dismissable

 

The troubleshooting process involved printing some test pages but the support agent applied a credit for those pages.

 

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4
fullofregret
New member
2 1 0 0
Message 2 of 5
Flag Post
HP Recommended

The problem seems to have  corrected itself without any further intervention.  My first shipment of ink arrived, and I stored it because I didn't need to use it yet.  The next day, the message was gone from my screen.  Strange.

Was this reply helpful? Yes No
Kumar0307
HP Support Agent
HP Support Agent
22,748 22,716 1,644 1,956
Message 3 of 5
Flag Post
HP Recommended

@jkl2021, Welcome to the HP Support Community! I’m here to help.

 

I understand the printer is stuck at this error. Make sure the printer is connected to the internet.

 

Open the ink cartridge access door, reinsert the ink cartridges and close it firmly.

 

Check the printer screen. If the issue persists, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
jkl2021
Author
Level 1
3 2 1 0
Message 4 of 5
Flag Post
HP Recommended

I removed the ink cartridges and reinstalled them. That did not make the message go away. I did in fact recently sign up for instant ink but the instructions said not to install the new instant ink cartridges until the old ones are empty. The blank ink is low but not empty. The colors are relatively full. I will be following up via PM as that appears to be the only option.

Was this reply helpful? Yes No
jkl2021
Author
Level 1
3 2 1 0
Message 5 of 5
Flag Post
HP Recommended

I sent Kumar some account information. They referred me to Instant Ink support at https://www.hp.com/support/instantinkcontact. I  went through a live chat session which attempted some basic troubleshooting. What eventually solved the problem was:

 

 * install the new instant ink cartridges

* open the door to the ink compartment. The message will change to something about ink cartridges do not need replacement. This message will not be dismissable and the ink cartridges won't move.

* close the door

* the message will change back to the previous message but this time it will be dismissable

 

The troubleshooting process involved printing some test pages but the support agent applied a credit for those pages.

 

View solution in original post

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation