HP OfficeJet Pro 9015 won't allow dismiss of "Instant Ink" message from screen after f

[jkl2021]

Post moved from: https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-OfficeJet-Pro-9015-won-t... -- by moderator. 

I have the same problem. What was the solution?

[fullofregret]

The problem seems to have  corrected itself without any further intervention.  My first shipment of ink arrived, and I stored it because I didn't need to use it yet.  The next day, the message was gone from my screen.  Strange.

[Kumar0307]

@jkl2021, Welcome to the HP Support Community! I’m here to help.

I understand the printer is stuck at this error. Make sure the printer is connected to the internet.

Open the ink cartridge access door, reinsert the ink cartridges and close it firmly.

Check the printer screen. If the issue persists, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[jkl2021]

I removed the ink cartridges and reinstalled them. That did not make the message go away. I did in fact recently sign up for instant ink but the instructions said not to install the new instant ink cartridges until the old ones are empty. The blank ink is low but not empty. The colors are relatively full. I will be following up via PM as that appears to be the only option.

[jkl2021 · Accepted solution]

I sent Kumar some account information. They referred me to Instant Ink support at https://www.hp.com/support/instantinkcontact. I  went through a live chat session which attempted some basic troubleshooting. What eventually solved the problem was:

 * install the new instant ink cartridges

* open the door to the ink compartment. The message will change to something about ink cartridges do not need replacement. This message will not be dismissable and the ink cartridges won't move.

* close the door

* the message will change back to the previous message but this time it will be dismissable

The troubleshooting process involved printing some test pages but the support agent applied a credit for those pages.